Public Safety Employee of the Month

August 2022 - Kelly Mesh, Dispatch Shift Supervisor
Kellie Marzolf, Dispatcher

Kelly Mesh, Dispatch Shift Supervisor

Kellie Marzolf, Dispatcher

For your excellent work under very trying conditions, you were both selected as the August - Public Safety Employees of the Month.

On August 29, 2022, a severe thunderstorm moved through the City of Novi. The storm generated heavy rain and high winds which resulted in trees and wires down in various areas of the city. Both of you were inundated with 911 calls, to the point that all of the lines were tied up. In addition to answering the phones, you prioritized and dispatched police and fire personnel to these emergencies. You worked together, stayed calm, and concisely communicated with residents. Once the storm passed and all calls had been dispatched, another wave of 911 calls began. You quickly realized that the storm had moved east, and callers as far away as Macomb County were now being routed to the City of Novi 911 center as centers between here and there were overwhelmed. Keeping your composure, you worked together in an attempt to get these callers connected to the correct jurisdiction. This however turned out to be more challenging than expected, since most of the lines you were attempting to transfer to were busy as those agencies struggled to keep up with heavy call volumes of their own. Using all your resources, you acted quickly and began to send LEIN messages to the correct jurisdictions containing the most critical information necessary to get those callers the help they needed.

You were nominated by three members of the Department for your exemplary work on this incident. Lieutenant Rachel Meier, Firefighter Amir Farahani, and Communication Manger Al Patterson who all noted the exemplary manner with which you conducted yourselves in the face of extreme adversity.

For your commitment to the citizens of Novi and your exceptional ability to exercise calm and skill under great stress, you are recognized as the August Public Safety Employees of the Month. Congratulations!

Public Safety Employee of the Month

August 2022 - Kelly Mesh, Dispatch Shift Supervisor Kellie Marzolf, Dispatcher

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August 2022 - Kelly Mesh, Dispatch Shift Supervisor
Kellie Marzolf, Dispatcher