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Need Help?

The City of Novi strives to ensure you have access to all the information you seek. Our Citizen Self-Help Knowledge Base contains direct links to your most frequently asked questions. If you cannot find your answer there, simply create a Service Request to have your question answered personally by one of our Novi team members.

We encourage you to either:

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Frequently Asked Questions: Find answers to your questions through our comprehensive database. Information is available on a variety of City topics, including how to obtain a Building Permit, purchase an Animal License or reserve a park pavilion. Users may also log in to check a previously submitted service request status.
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Request Assistance: Didn’t find what you were looking for in the FAQs? Want to request service for a pot-hole repair or streetlight which is out? Login and submit a request for service or send a text message to 248-278-7611. The matter will be investigated promptly and someone from the City will be in contact once an update is available.