April 2016 - Dispatcher Karen Assaf
Dispatcher Karen Assaf
The Novi Public Safety Administration would like to extend their appreciation and congratulations to Dispatcher Karen Assaf on her nomination and selection as the Novi Public Safety Employee of the Month for April, 2016. Dispatcher Assaf was nominated by Communications Manager Rick Mitchell and selected by the implementation committee for her compassion and determination when assisting a special needs resident.
On April 28, 2016, at approximately 2300 hours, Dispatcher Assaf took a call from a woman at the Speedway Gas Station located at Beck Road and Pontiac Trail. The caller had observed a woman standing in the parking lot who happened to be a former patient of hers with a mental impairment. The patient had been released from Pontiac General Hospital earlier that day and had been left at the Speedway Station all alone, and was unable to care for herself. She had no idea where she was or where she needed to be.
With that limited information Dispatcher Assaf started by calling Pontiac General Hospital to find that the woman was supposed to be transported to a group home in Fenton, and their staff had been ‘looking’ for her for hours as she had not shown up. This information and the subsequent events led Dispatcher Assaf from one person/company to another, resulting in her being on the phone for the better part of two hours to finally obtain all of the facts. Dispatcher Assaf learned that the stranded female was supposed to have been picked up at the hospital and transported to the group home a medical transportation company.
The medical transport company had had contracted the transportation to another company which was not properly equipped. Dispatcher Assaf spoke to no less than 6 people from 4 different organizations to finally get the stranded woman to a safe place. If not for her dogged determination, the details may not have come to light and would certainly have cost the officers more work and prolonged this unfortunate experience for the deserted female.
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