Senior Center / Services

Senior Calendar - May 2008

The City of Novi’s Senior Transportation program provides specialized transportation to residents of Novi age 55 or over, or physically challenged non-seniors, who cannot access a regular car or cab. The service cannot accommodate children passengers. Vehicles are scheduled based on the needs of each passenger using either a lift-equipped bus or standard car.

Service Hours

• M/W/F -  8:00am - 9:00pm

• T/Th -  8:00am - 4:00pm

• Sat -  9:00am - 2:00pm

• No transportation will be provided on legal holidays, when City services are closed.

• Transportation service is cancelled whenever Novi Schools close due to snow/ice/temperature. Please watch for notification on television or radio. Scheduled passengers will be informed as soon as possible. Call transportation if in doubt.

Destinations

• Transportation is provided to the Novi Civic Center and Senior Center location for events/programs at no cost.

• Transportation may also be provided to doctor appointments, shopping etc., and may travel up to 10 miles outside the City of Novi for medical appointments only (exception: Providence Hospital in Southfield).

Passenger Responsibilities

• KEEP IN MIND, WE NEED THE FLEXIBILITY TO BE 15 MINUTES EARLY OR LATE. Schedule your appointment with this possibility in mind.

• Passengers MUST ALWAYS wear a seat belt.

• STATE LAW REQUIRES all passengers to remain seated until the vehicle has come to a complete stop and the driver has opened the door.

• Passengers may not smoke in the vehicle.

• If you need assistance from your door to the vehicle, please notify the Transportation Scheduler when making your reservation.

• The driver is prohibited from coming into your home or taking you into your appointment.

• You may have an escort/caregiver ride with you for assistance, free of charge. • Drivers cannot make unscheduled stops or schedule rides.

• The drivers are only responsible for your transportation. They are not able to provide any other services such as banking, grocery pick-ups, snow removal, mail pick-up, garbage cans, quick household chores, etc.

• Unruly, belligerent, inappropriate language, constant cancellations and being late for scheduled pick-up time may result in removal from the service.

• Passengers pay their fee to the driver. Drivers cannot accept tips, but you are welcome to make a donation to the transportation program.

• Drivers may assist with a few small packages/bags, they are not to make numerous trips back and forth. If you have more or heavy items you will need to have a cart. Drivers cannot bring your items into your home.

• No children or pets are allowed in vehicles.

Fare Structure

• Fee is $2 per one-way ride within the City limits.

• Fee is $4 per one-way ride outside the City limits (medical appointments only). PUNCH CARDS:

• For your convenience, we offer pre-paid punch cards. The cards are used in place of cash.

• The cost of each card is $20. You can purchase a punch card at the Novi Senior Center or from a driver on your next scheduled trip.

• Punch cards cannot be replaced if lost.

How to Schedule Transportation

• All passengers are scheduled through the Transportation Scheduler, located in the Novi Senior Center.

• Call 248-735-5617 between 8:00am and 2:00pm, Monday through Friday. Remember, reservations must be made at least 2 days in advance by 2:00pm.

• NOTE: Monday appointments must be made no later than 2:00pm the Thursday prior and Tuesday appointments must be made no later than 2:00pm the Friday prior.

• If you have a schedule of many trips per month or the same trip on various days in the month, you may give the Transportation Scheduler a copy of those trips. The dates will be recorded and a ride will be provided on those days, without you having to call.

• If you are going to therapy, or other programs on a monthly basis, it is your responsibility to let the Transportation Scheduler know before the end of the month if you are continuing into the next month.

• If you need to change or cancel your ride, let us know as soon as possible.

• If the Transportation Scheduler is away from the office when calling for a reservation, leave your name, phone number and brief message on the recorder and your call will be returned as soon as possible.

• If you have a need for a special vehicle and are in a wheelchair and need the lift, let the Transportation Scheduler know when making your reservation. You must be able to leave your home on your own without assistance.

• Driver is prohibited from coming into your home or taking you into your appointment. Please tell us if you will have an escort/caregiver riding with you (escort/caregiver rides free).

When calling to make a reservation, you must give the following information for our confidential records.

• Name, Address & Phone Number.

• Disability, if any.

• Destination with address, suite #, appointment time, doctors name and telephone number.

• Emergency contact name & phone number.

Failure to do this may result in discontinued use of the service.