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Transportation

Let Us Do the Driving Transportation Services Video

The City of Novi’s Older Adult Transportation program provides specialized transportation for residents of Novi age 55+ or those under 55 with a limiting disability to doctor appointments, shopping, special events, classes, programs, etc.

Vehicles are scheduled based on the needs of each passenger using either a lift-equipped bus or standard car/van. If you are under 55 years of age, you must provide a letter from your doctor stating you are experiencing a limiting disability and cannot drive a vehicle. The service cannot accommodate children.

Let Us Do the Driving!

Thanks to Novi City Council’s approval, complimentary transportation is now available for those 55+ to City activities and programs.   Let us do the Driving Flyer

Service Hours

Transportation is available 8am-7pm Monday-Friday (last pick-up is at 6:30pm in Novi or 6:00pm out of Novi) and 9am-3pm Saturday (last pick-up is at 2:30pm).

Senior RideFare Structure

  • Free rides within the City of Novi and border shopping areas.
  • $5 one-way outside the city limits-within a 10 mile range (begins at the Novi Civic Center).
  • Exact payment is expected as you board the vehicle each time. Exact change is required as drivers cannot make change. Passengers must pay by cash or check payable to the City of Novi. Drivers cannot accept tips, but you are welcome to make a donation to Older Adult Transportation Program.

Punch Cards

Price: $30 - 7 rides outside the City limits (save $5)
For your convenience, a pre-paid punch card is available to use in place of cash.  A punch card can be purchased from transportation drivers or at the Older Adult Services office.  Punch card is non-refundable, non-transferrable and cannot be replaced, if lost.

To Schedule Your Ride

Call 248-735-5617 between 7am and 4pm, Monday through Friday.
 

Reservations are required at least 1 day in advance and are scheduled based on availability.  Please schedule your appointment with some flexibility as the vehicle may be up to 15 minutes early or late depending on road conditions, traffic and other passengers.

By phone:  Call 248.735.5617 - if the Transportation Scheduler is away from the desk when calling for a reservation, leave your name, phone number and brief message on the recorder and your call will be returned as soon as possible and in the order it was received.

By email: noviseniortransportation@cityofnovi.org.  State name, address, phone number, destination address, date, times (pick-up & return) for your trip.

Please call 248-735-5617 to enroll in the Novi Transportation self-service portal.
Schedule Transportation Online
Self-Service User Guide

Scheduling Guidelines

If you are under 55 years of age you must provide a letter from your doctor stating you are experiencing a physical challenge and cannot drive a vehicle.

Please inform the Transportation Scheduler when making your reservation if you need a special vehicle, use a mobility aid, a walker, are in a wheelchair and need the lift or need assistance from your door to the vehicle.  
You must be able to exit your home on your own without assistance, as no driver will go into your home to assist you.  

If you are unable to care for yourself or have outpatient surgery you must have a caregiver/escort to assist you. Your escort/caregiver will ride for no charge.

If you need to change or cancel your ride, please contact us immediately.  Multiple cancellations may result in a suspension or termination of riding privileges.  

Excessive cancellations of pre-scheduled rides will result in requiring you to call two (2) days in advance for any ride.

If you are going to therapy or other programs on a monthly basis, it is your responsibility to let the Transportation Scheduler know before the end of the month if you are continuing into the next month.  

No transportation is provided on holidays when City services are closed.  Transportation service may be cancelled if weather conditions warrant it.  Scheduled passengers will be informed as soon as possible.  Call Transportation if in doubt, 248.735.5617.

Senior Rider in Van

General Rules

You understand that you may not request that the driver take you to other locations other than what was scheduled. Examples of providing any other services include banking, grocery pick-ups, snow removal, mail pick-up, garbage cans, quick household chores, etc. The driver is only responsible for your transportation.  

You understand that smoking, drinking or eating is prohibited in any vehicle.

You understand that the driver is prohibited from entering your home or taking you into any appointment. When shopping the driver may assist you with 1-2 small packages/bags.  If heavy items must be transported, please utilize a cart.  

You understand that inappropriate language, behavior, constant cancellations, public health concerns and being late for scheduled pick-up times will result in removal from the service.

No children or pets are allowed in vehicles.  (Exception:  Service animals with appropriate information on file are permissible.)

State Law Requires that seat belts must be worn at ALL TIMES. Passengers must remain seated until the vehicle has come to a complete stop and the driver has opened the door.

7 Reasons why YOU should ride with us:

  • Maintain your independence.
  • Safe and secure.
  • Community–based.
  • Curb to curb service.
  • Save on gas.
  • Friendly drivers.
  • We get you where you need to go!

Inclement Weather

Transportation Services will contact all riders scheduled in the event of a major snow/ice storm. Closure information will be posted on:

  • City of Novi website - www.cityofnovi.org
  • Facebook - City of Novi Boomers and Beyond
  • Novi Weather Hotline - 248-347-0473

For detailed information regarding the Transportation Program, please call 248-735-5617.